When incidents occur, there is smooth collaboration between agencies to retime signals, deploy messages to dynamic message signs, and disseminate traveler information. This has been an effective way to encourage communication and discussion between first responder partners.
Over time, the TIM Coalition has grown to include law enforcement, TMC operators, public information staff, and towing agencies.ĭuring the meetings, tabletop exercises are performed to provide hands-on training and review best practices. AZTech also made a concerted effort to provide training on TIM strategies and express the value of TIM collaboration. To gain buy-in from other stakeholders, AZTech hired a retired police chief to lead field operations and provide a unique perspective to transportation agencies and first responders by experiencing all aspects first hand. When the TIM Coalition was initiated, only transportation agencies were involved. The AZTech TIM Coalition includes a range of incident management disciplines and the opportunity to discuss best practices, share ideas, and provide training.
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Since merging each agency's incident response programs into a single collaborative effort, improved event response and clearance times have enabled the region to leverage the full capacity of their arterial network and highway system. DPS has been a huge champion for TIM through this multi-agency collaborative TOC.
Through a Maricopa Association of Governments-funded project in 2015, ADOT Traffic Operations Center (TOC) became home to ADOT and DPS staff and improved coordination with MCDOT REACT. A culture shift towards regional collaboration was facilitated by employing a former police chief who began communicating the role that law enforcement can play in an incident management program. Previously, the Regional Emergency Action Coordination Team (REACT) focused primarily on responding to incidents on the region's arterial network. The Arizona Department of Public Safety (DPS), the Arizona Department of Transportation (ADOT), and the Maricopa County Department of Transportation (MCDOT) collaborate to provide incident management strategies for the Phoenix metropolitan region. Six groups make up the partnership, including the executive committee, strategic steering committee, operations committee, traffic incident management (TIM) coalition, traffic management center (TMC) operators working group, and the media communications task force. AZTechĪZTech is a regional traffic management partnership in the Phoenix metropolitan area that guides application of intelligent transportation systems technologies for managing regional traffic. The following subsections highlight several successful initiatives that each agency accomplished, specifically regarding collaboration with first responders for TSMO. The Transportation Operations Coordinating Committee (TRANSCOM) did not participate in the CMM workshops however, they have excelled in TSMO activities and completed a modified CMM process with the Federal Highway Administration (FHWA). The capability maturity model (CMM) workshops with SHRP2 helped inform them about transportation systems management and operations (TSMO) and how it can apply to their agencies. Case Study 6: Collaboration - Partnering for Traffic Incident Management Chapter 2 - Best Practice ExamplesĪZTech, the Georgia Department of Transportation (GDOT), the Maryland Department of Transportation State Highway Administration (MDOT SHA), and the Tennessee Department of Transportation (TDOT) participated in previous second Strategic Highway Research Program (SHRP2) efforts.
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